Course curriculum

  • 1

    Course Overview

    • A Message from Your Instructor

    • About this Course

    • Course Objective and Outcomes

    • Before We Begin
  • 2

    Let's get started

    • What Is Business Process Mapping?

    • What is a Process?

    • Building the Process Map
  • 3

    BPM Essentials

    • Essentials Introduction

    • Process Terminators

    • Activity Boxes

    • Predefined Processes

    • Decision Boxes

    • Document Symbol

    • Preparation Symbol

    • Onpage and Offpage Reference Connectors

    • Bypass and Crossovers

    • Process Mapping Common Pitfalls

    • Check What You Know
  • 4

    Assessment

    • Assessment
  • 5

    Next Steps...

    • More Resources for You