Course curriculum

  • 1

    Course Overview

    • Greetings from your Instructor

    • About this Primer Course

    • Course Objectives and Outcomes

    • Before You Begin
  • 2

    Let's Get Started

    • What Is Business Process Mapping?

      FREE PREVIEW

    • What is a Process?

    • Why a Process Map?

    • Building the Process Map

    • Process Terminators

    • Activity

    • Decision

    • Test Your Learning 1: What's Wrong With this Process?

    • Test Your Learning 2: What's Wrong With this Process?

    • Test Your Learning 3: What's Wrong With this Process?
  • 3

    Exercises

    • Exercise 1

    • Exercise 2

    • Exercise 3
  • 4

    Assessment

    • Final Assessment
  • 5

    Before You Go

    • More Resources for You